Frequently Asked Rental Questions
How do I rent an instrument from K&C Music?
On-Line
You can order your instrument on-line. This is our most popular choice and is highly recommended. Your instrument can be picked up at your school’s Rental Night in September. No long lines at rental night! On-line rentals will be given priority status for pick-up at the school's Rental Night location. On-line rentals after the Rental Night date will be delivered to your child’s school.
At your school’s Rental Night
You can rent and pick-up the instrument at your schools’ Rental Night in September.
By phone or email
You can call the K&C Office Monday through Friday between the hours of 10:00 AM to 4:00 PM. Our phone number is 781-769-6520. Our email is: service@kandcmusic.com
What forms of payment are accepted?
Payments can be made by Master Card, Visa and Discover cards using our monthly auto pay feature. (our most popular option) You can also pay by check or money order each month. A monthly statement will be mailed to your home. There is a $3.00 fee per month for the check/ money order payment option.
How much are the monthly rental fees?
Monthly Rent to Own fees before tax and insurance range from $28.00 to $58.00. String Rentals start at $28 depending the size and type of string instrument.
How long is the rental period?
The rental period varies from instrument to instrument and whether it is new or refurbished. Once the rental period is over, you own the instrument. Most customers will purchase the instrument before the end of the rental period. If you are sure your child will continue to play in middle school, you can take advantage of our 40% discount on the remaining balance. You can pay off the instrument at anytime during the rental period.
Why have insurance? What does it cover?
Instrument insurance is included in the monthly payment. The insurance covers all repairs for the length of the rental. It also covers the instrument for loss and theft.
When do I receive the instrument?
No need to visit us in Norwood. We will deliver the instrument to the designated school for the Instrument Rental night. Visit the Rental Night Schedule to find your school’s date, time and location. Instruments not picked up at Rental Night or rented after Rental Night will be delivered to your child's school.
How do have the instrument repaired?
All rental instrument repairs are covered by the monthly insurance payment. We will visit your school to pick up the instrument to be repaired and leave a free loaner instrument for your child to use. The repair usually takes one week. We will return the instrument to school when it is ready. To request a repair, please call the office at 781-769-6520 or email us at: service@kandcmusic.com Please have your account number ready if possible.
How do I stop renting the instrument if my child decides to stop playing?
Simply call or email the office to notify us that you would like to cancel the rental agreement and return the instrument. We will schedule a pick-up date at your child’s school. Once we have the instrument, your financial obligation ends! Returning the instrument to school without notifying us will not end the rental contract. You must notify us before leaving the instrument in the school office for pick-up.
Can I pay off the instrument early?
Yes! You can pay off the remaining rental balance at anytime. Each monthly rental fee (not including insurance and taxes) will be applied towards the purchase price of the instrument. We offer a 40% discount on the remaining balance at time of purchase. You can save hundreds of dollars by purchasing the instrument before the end of the rental period.
On-Line
You can order your instrument on-line. This is our most popular choice and is highly recommended. Your instrument can be picked up at your school’s Rental Night in September. No long lines at rental night! On-line rentals will be given priority status for pick-up at the school's Rental Night location. On-line rentals after the Rental Night date will be delivered to your child’s school.
At your school’s Rental Night
You can rent and pick-up the instrument at your schools’ Rental Night in September.
By phone or email
You can call the K&C Office Monday through Friday between the hours of 10:00 AM to 4:00 PM. Our phone number is 781-769-6520. Our email is: service@kandcmusic.com
What forms of payment are accepted?
Payments can be made by Master Card, Visa and Discover cards using our monthly auto pay feature. (our most popular option) You can also pay by check or money order each month. A monthly statement will be mailed to your home. There is a $3.00 fee per month for the check/ money order payment option.
How much are the monthly rental fees?
Monthly Rent to Own fees before tax and insurance range from $28.00 to $58.00. String Rentals start at $28 depending the size and type of string instrument.
How long is the rental period?
The rental period varies from instrument to instrument and whether it is new or refurbished. Once the rental period is over, you own the instrument. Most customers will purchase the instrument before the end of the rental period. If you are sure your child will continue to play in middle school, you can take advantage of our 40% discount on the remaining balance. You can pay off the instrument at anytime during the rental period.
Why have insurance? What does it cover?
Instrument insurance is included in the monthly payment. The insurance covers all repairs for the length of the rental. It also covers the instrument for loss and theft.
When do I receive the instrument?
No need to visit us in Norwood. We will deliver the instrument to the designated school for the Instrument Rental night. Visit the Rental Night Schedule to find your school’s date, time and location. Instruments not picked up at Rental Night or rented after Rental Night will be delivered to your child's school.
How do have the instrument repaired?
All rental instrument repairs are covered by the monthly insurance payment. We will visit your school to pick up the instrument to be repaired and leave a free loaner instrument for your child to use. The repair usually takes one week. We will return the instrument to school when it is ready. To request a repair, please call the office at 781-769-6520 or email us at: service@kandcmusic.com Please have your account number ready if possible.
How do I stop renting the instrument if my child decides to stop playing?
Simply call or email the office to notify us that you would like to cancel the rental agreement and return the instrument. We will schedule a pick-up date at your child’s school. Once we have the instrument, your financial obligation ends! Returning the instrument to school without notifying us will not end the rental contract. You must notify us before leaving the instrument in the school office for pick-up.
Can I pay off the instrument early?
Yes! You can pay off the remaining rental balance at anytime. Each monthly rental fee (not including insurance and taxes) will be applied towards the purchase price of the instrument. We offer a 40% discount on the remaining balance at time of purchase. You can save hundreds of dollars by purchasing the instrument before the end of the rental period.
