Frequently Asked Rental Questions
How do I rent an instrument from K&C Music?
On-Line - Phone - Email
You can order your instrument on-line, by phone or email. Click here to rent!
You can call the K&C Office Monday through Friday between the hours of 8:00 AM to 4:00 PM. Our phone number is 781-769-6520. Our email is: service@kandcmusic.com
When do I receive the instrument?
Instrument Delivery
Option # 1
Due to Covid 19 restrictions, we will deliver your instrument directly to your child's music teacher. Each school department will have specific requirements concerning access to their school buildings. Your music teacher will arrange the delivery of the instrument with you. Those schools using a hybrid model might deliver the instrument directly to your child. Schools using the remote learning option may arrange a pick-up time and date at a location in your school district. Please contact your child's music teacher for more details.
Option # 2 Curbside Delivery @ K&C Music
After renting your instrument on-line, please contact K&C Music to make an appointment for pick-up in Norwood. PH: 781-769-6520 Email: service@kandcmusic.com
K&C Music is located at 273 Lenox Street, Norwood MA 02062
What forms of payment are accepted?
Payments can be made by Master Card, Visa and Discover cards using our monthly auto pay feature.
How much are the monthly rental fees?
Monthly Rent to Own fees before tax and insurance vary by town depending on your school's requirements. Basic instrument rental pricing starts at $24.00 before tax and insurance. Please check your town's rental page for more information.
How long is the rental period?
The rental period varies from instrument to instrument. The rental length can be found on the rental contract when you begin the process. Once the rental period is over, you own the instrument! Most customers will purchase the instrument before the end of the rental period. If you are sure your child will continue to play in middle school, you can take advantage of up to a 40% discount on the remaining balance. (some restrictions apply) You can pay off the balance owed on the instrument at anytime during the rental period.
Why have insurance? What does it cover?
Instrument insurance is included in the monthly payment. The insurance covers all repairs for the length of the rental. It also covers the instrument for loss and theft.
How do have the instrument repaired?
All rental instrument repairs are covered by the monthly insurance payment. We will visit your school to pick up the instrument to be repaired and leave a free loaner instrument for your child to use. The repair usually takes one week. We will return the instrument to your school when it is ready. To request a repair, please call the office at 781-769-6520 or email us at: service@kandcmusic.com.
How do I stop renting the instrument if my child decides to stop playing?
Simply call or email the office to notify us that you would like to cancel the rental agreement and return the instrument. We will schedule a pick-up date at your child’s school. Once we have the instrument your financial obligation ends! Returning the instrument to school without notifying us will not end the rental contract. You must notify us before leaving the instrument in the school office for pick-up.
Can I pay off the instrument early?
Yes! You can pay off the remaining rental balance at any time. Each monthly rental fee (not including insurance and taxes) will be applied towards the purchase price of the instrument. We offer up to a 40% discount on the remaining balance at time of purchase. (some restrictions may apply) You can save hundreds of dollars by purchasing the instrument before the end of the rental period.
On-Line - Phone - Email
You can order your instrument on-line, by phone or email. Click here to rent!
You can call the K&C Office Monday through Friday between the hours of 8:00 AM to 4:00 PM. Our phone number is 781-769-6520. Our email is: service@kandcmusic.com
When do I receive the instrument?
Instrument Delivery
Option # 1
Due to Covid 19 restrictions, we will deliver your instrument directly to your child's music teacher. Each school department will have specific requirements concerning access to their school buildings. Your music teacher will arrange the delivery of the instrument with you. Those schools using a hybrid model might deliver the instrument directly to your child. Schools using the remote learning option may arrange a pick-up time and date at a location in your school district. Please contact your child's music teacher for more details.
Option # 2 Curbside Delivery @ K&C Music
After renting your instrument on-line, please contact K&C Music to make an appointment for pick-up in Norwood. PH: 781-769-6520 Email: service@kandcmusic.com
K&C Music is located at 273 Lenox Street, Norwood MA 02062
What forms of payment are accepted?
Payments can be made by Master Card, Visa and Discover cards using our monthly auto pay feature.
How much are the monthly rental fees?
Monthly Rent to Own fees before tax and insurance vary by town depending on your school's requirements. Basic instrument rental pricing starts at $24.00 before tax and insurance. Please check your town's rental page for more information.
How long is the rental period?
The rental period varies from instrument to instrument. The rental length can be found on the rental contract when you begin the process. Once the rental period is over, you own the instrument! Most customers will purchase the instrument before the end of the rental period. If you are sure your child will continue to play in middle school, you can take advantage of up to a 40% discount on the remaining balance. (some restrictions apply) You can pay off the balance owed on the instrument at anytime during the rental period.
Why have insurance? What does it cover?
Instrument insurance is included in the monthly payment. The insurance covers all repairs for the length of the rental. It also covers the instrument for loss and theft.
How do have the instrument repaired?
All rental instrument repairs are covered by the monthly insurance payment. We will visit your school to pick up the instrument to be repaired and leave a free loaner instrument for your child to use. The repair usually takes one week. We will return the instrument to your school when it is ready. To request a repair, please call the office at 781-769-6520 or email us at: service@kandcmusic.com.
How do I stop renting the instrument if my child decides to stop playing?
Simply call or email the office to notify us that you would like to cancel the rental agreement and return the instrument. We will schedule a pick-up date at your child’s school. Once we have the instrument your financial obligation ends! Returning the instrument to school without notifying us will not end the rental contract. You must notify us before leaving the instrument in the school office for pick-up.
Can I pay off the instrument early?
Yes! You can pay off the remaining rental balance at any time. Each monthly rental fee (not including insurance and taxes) will be applied towards the purchase price of the instrument. We offer up to a 40% discount on the remaining balance at time of purchase. (some restrictions may apply) You can save hundreds of dollars by purchasing the instrument before the end of the rental period.
