Frequently Asked Rental Questions
How do I rent an instrument from K&C Music?
On-Line
You can order your instrument on-line. This is our most popular choice and is highly recommended. Your instrument can be picked up at your school’s Rental Night in September. No long lines at rental night! On-line rentals will be given priority status for pick-up at the school's Rental Night location. On-line rentals after the Rental Night date will be delivered directly to your child’s school.
Schools who do not host a rental night will have their instruments delivered within a week to your school.
At your school’s Rental Night
You can rent and pick-up the instrument at your schools’ Rental Night in September.
By phone or email
You can call the K&C Office Monday through Friday between the hours of 8:00 AM to 4:00 PM. Our phone number is 781-769-6520. Our email is: service@kandcmusic.com
What forms of payment are accepted?
Payments can be made by Master Card, Visa and Discover cards using our monthly auto pay feature. (our most popular option) You can also pay by check or money order each month. A monthly statement will be mailed to your home. There is a $3.00 fee per month for the check/ money order payment option.
How much are the monthly rental fees?
Monthly Rent to Own fees before tax and insurance vary by town depending on your school's requirements. Please check your town's rental page for more information.
How long is the rental period?
The rental period varies from instrument to instrument and whether it is new or refurbished. Once the rental period is over, you own the instrument! Most customers will purchase the instrument before the end of the rental period. If you are sure your child will continue to play in middle school, you can take advantage of up to a 40% discount on the remaining balance. (some restrictions apply) You can pay off the balance owed on the instrument at anytime during the rental period.
Why have insurance? What does it cover?
Instrument insurance is included in the monthly payment. The insurance covers all repairs for the length of the rental. It also covers the instrument for loss and theft.
When do I receive the instrument?
No need to visit us in Norwood. We will deliver the instrument to the designated schoolat the Instrument Rental night. Instruments not picked up at Rental Night or rented after Rental Night will be delivered directly to your child's school.
How do have the instrument repaired?
All rental instrument repairs are covered by the monthly insurance payment. We will visit your school to pick up the instrument to be repaired and leave a free loaner instrument for your child to use. The repair usually takes one week. We will return the instrument to your school when it is ready. To request a repair, please call the office at 781-769-6520 or email us at: service@kandcmusic.com.
How do I stop renting the instrument if my child decides to stop playing?
Simply call or email the office to notify us that you would like to cancel the rental agreement and return the instrument. We will schedule a pick-up date at your child’s school. Once we have the instrument your financial obligation ends! Returning the instrument to school without notifying us will not end the rental contract. You must notify us before leaving the instrument in the school office for pick-up.
Can I pay off the instrument early?
Yes! You can pay off the remaining rental balance at any time. Each monthly rental fee (not including insurance and taxes) will be applied towards the purchase price of the instrument. We offer up to a 40% discount on the remaining balance at time of purchase. (some restrictions may apply) You can save hundreds of dollars by purchasing the instrument before the end of the rental period.
On-Line
You can order your instrument on-line. This is our most popular choice and is highly recommended. Your instrument can be picked up at your school’s Rental Night in September. No long lines at rental night! On-line rentals will be given priority status for pick-up at the school's Rental Night location. On-line rentals after the Rental Night date will be delivered directly to your child’s school.
Schools who do not host a rental night will have their instruments delivered within a week to your school.
At your school’s Rental Night
You can rent and pick-up the instrument at your schools’ Rental Night in September.
By phone or email
You can call the K&C Office Monday through Friday between the hours of 8:00 AM to 4:00 PM. Our phone number is 781-769-6520. Our email is: service@kandcmusic.com
What forms of payment are accepted?
Payments can be made by Master Card, Visa and Discover cards using our monthly auto pay feature. (our most popular option) You can also pay by check or money order each month. A monthly statement will be mailed to your home. There is a $3.00 fee per month for the check/ money order payment option.
How much are the monthly rental fees?
Monthly Rent to Own fees before tax and insurance vary by town depending on your school's requirements. Please check your town's rental page for more information.
How long is the rental period?
The rental period varies from instrument to instrument and whether it is new or refurbished. Once the rental period is over, you own the instrument! Most customers will purchase the instrument before the end of the rental period. If you are sure your child will continue to play in middle school, you can take advantage of up to a 40% discount on the remaining balance. (some restrictions apply) You can pay off the balance owed on the instrument at anytime during the rental period.
Why have insurance? What does it cover?
Instrument insurance is included in the monthly payment. The insurance covers all repairs for the length of the rental. It also covers the instrument for loss and theft.
When do I receive the instrument?
No need to visit us in Norwood. We will deliver the instrument to the designated schoolat the Instrument Rental night. Instruments not picked up at Rental Night or rented after Rental Night will be delivered directly to your child's school.
How do have the instrument repaired?
All rental instrument repairs are covered by the monthly insurance payment. We will visit your school to pick up the instrument to be repaired and leave a free loaner instrument for your child to use. The repair usually takes one week. We will return the instrument to your school when it is ready. To request a repair, please call the office at 781-769-6520 or email us at: service@kandcmusic.com.
How do I stop renting the instrument if my child decides to stop playing?
Simply call or email the office to notify us that you would like to cancel the rental agreement and return the instrument. We will schedule a pick-up date at your child’s school. Once we have the instrument your financial obligation ends! Returning the instrument to school without notifying us will not end the rental contract. You must notify us before leaving the instrument in the school office for pick-up.
Can I pay off the instrument early?
Yes! You can pay off the remaining rental balance at any time. Each monthly rental fee (not including insurance and taxes) will be applied towards the purchase price of the instrument. We offer up to a 40% discount on the remaining balance at time of purchase. (some restrictions may apply) You can save hundreds of dollars by purchasing the instrument before the end of the rental period.
